SATURDAY 22ND - SUNDAY 23RD SEPTEMBER 2018

HYLANDS PARK, CHELMSFORD, CM2 8FS

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FAQs

To help you plan your day out at Hylands Park, we have compiled a list of our most frequently asked visitor questions. If you have a question which is not answered here, please call our general enquiries line on 01702 549623, Monday to Friday, 9am to 5pm (excluding Bank Holidays).

Is there an additional charge for parking?

No, parking at Hylands Park is free for visitors. There are plenty of car parking spaces available, some hard-standing and the remainder on grass.

Are there parking facilities for those who need accessibility?

Yes. The spaces are as close as possible. Please ask staff on arrival and they will direct you to these spaces. More information on accessibility can be attained from General Enquiries on 01245 605500.

What’s on offer for children?

There will be a wide range of entertainment at the show for children.

Are dogs allowed in the grounds?

Yes dogs are allowed, all dogs must be keep on a lead and under control at all times. If your dog is being handled by a minor please make sure you are with your child and dog at all times. Please respect our surroundings and pick up any waste after your dog and dispose of it in the dog litter bins that are situated in various places around the park.

Is picnicking allowed?

Yes, you are welcome to picnic in any public areas of the Park.

Do I need to pre-book my tickets?

Tickets can be booked in advance on our website by clicking here. Alternatively you can purchase tickets on the day of the show at our Box Office, which will be situated at the entrance to the show. However we advise booking tickets in advance to take advantage of the discounted pre-booking rate as tickets on the gate will be subject to availability. For full ticket prices click here.

I haven’t received my online ticket confirmation. What should I do?

If you have a ticket enquiry, please email support@yourticketbooking.com or call 0844 776 7766. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. On show days lines will be open from 8am to 11am. Calls are charged at 7p per minute plus any network charges from your supplier.

Can I enter the Show more than once during my visit?

Yes, we will issue hand stamps for anyone wishing to return throughout the day of their visit.

I can no longer attend. Can I get a refund?

Tickets are non-refundable in this circumstance.

 


Whilst we advertise events, activities and entertainments we will not be held responsible for the failure of any events, activity and/or entertainment being available or the quality of any of the events, activities or entertainments. Failure of any of these to please cannot be held as a reason for refund.

Disclaimer: By entering the fun dog shows you are agreeing to take full responsibility for, any injury or damage to your dog(s) and it is not the liability of Aztec Garden Shows Ltd including disappearance, theft, death or otherwise. You are fully liable for your animal should they cause any damage or injury. Any dog showing aggressive behaviour at the show will be asked to leave with no refund given. In the interests of hygiene make sure you pick up after your dog. Any videos or photos taken by a member of Aztec Garden Shows Ltd may be used in future for promotion of the show. Visitors are reminded that the terrain of the show may be unstable please be aware of the possibility of slips, trips and falls. By entering the show you are agreeing to the above disclaimer and that the videos and images taken may be used.

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