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FAQs

To help you plan your day out at the National Country Show LIVE, we have compiled a list of our most frequently asked visitor questions. If you have a question which is not answered here, please call our general enquiries line on 01702 549623, Monday to Friday, 9am to 5pm (excluding Bank Holidays).

Is there an additional charge for parking?
No, parking at the National Country Show LIVE is free for visitors. There are plenty of car parking spaces available, some hard-standing and the remainder on grass. Please follow the directions from our car park marshals to the event car park area. Please note that if you park outside of this area, you may be charged.

Are there parking facilities for those who need accessibility?
Yes. The spaces are as close as possible. Please ask staff on arrival and they will direct you to these spaces.

What’s on offer for children?
There will be a wide range of entertainment at our 2021 show for children, including animals, live displays in the Main Arena, inflatables, have a go activities, tea cup rides, a paintball range and more.

Are dogs allowed in the grounds?
Yes dogs are allowed – in fact we have Fun Dog Show classes and have-a-go activities the dogs can enjoy too! All dogs must be kept on a lead and under control at all times. If your dog is being handled by a minor please make sure you are with your child and dog at all times. Please respect our surroundings and pick up any waste after your dog and dispose of it in the dog litter bins that are situated in various places around the park.

Is picnicking allowed?
Yes, you are welcome to picnic in any public areas of the venue.

Do I need to pre-book my tickets?
Tickets can be booked in advance on our website by clicking here. Alternatively a limited amount of tickets will be available to purchase on the gate, however for capacity restrictions we cannot guarantee they will be available. We strongly advise booking tickets in advance to take advantage of the discounted pre-booking rate and to secure entry to the show on your day of choice.

I haven’t received my online ticket confirmation. What should I do?
If you have a ticket enquiry, please email support@yourticketbooking.com or call 0333 242 7912. Lines are open Monday – Friday between 9am and 5pm excluding Bank Holidays. On show days lines will be open from 8am to 11am. Calls are charged at 7p per minute plus any network charges from your supplier.

I’ve booked the wrong date on my tickets! Can I amend the booking?
Yes, please email support@yourticketbooking.com with your Booking Reference Number and the team will be able to assist you. For our Essex event, ticket day exchanges can only be made up until 5pm on Friday 17th September 2021. For our Norfolk event, ticket day exchanges can only be made up until 5pm on Friday 8th October 2021. Please note that tickets can only be used once and are non transferable to another show.

Do you have a concession for carers?
Yes, we offer free entry for carers. You will need to book tickets for everyone else in your group but the carer/s will receive complimentary entry. Just let the team on the gate know and they will arrange entry.

Can I enter the Show more than once during my visit?
Yes, we will issue hand stamps for anyone wishing to return throughout the day of their visit. However, please note that tickets can only be used on either the Saturday or Sunday, they cannot be used to attend both days.

I can no longer attend – can I get a refund?
We’re sorry if you can’t join us but all ticket sales are final and non-refundable.


Whilst we advertise events, activities and entertainments we will not be held responsible for the failure of any events, activity and/or entertainment being available or the quality of any of the events, activities or entertainments. Failure of any of these to please cannot be held as a reason for refund.

Disclaimer: By entering the fun dog shows you are agreeing to take full responsibility for, any injury or damage to your dog(s) and it is not the liability of Aztec Garden Shows Ltd including disappearance, theft, death or otherwise. You are fully liable for your animal should they cause any damage or injury. Any dog showing aggressive behaviour at the show will be asked to leave with no refund given. In the interests of hygiene make sure you pick up after your dog. Any videos or photos taken by a member of Aztec Garden Shows Ltd may be used in future for promotion of the show. Visitors are reminded that the terrain of the show may be unstable please be aware of the possibility of slips, trips and falls. By entering the show you are agreeing to the above disclaimer and that the videos and images taken may be used.

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